Refund Policy

Cancel whenever you want. You keep access until the end of the period you have already paid for, and that period is not refunded. Nothing is charged after that.

No notice period, no cancellation fee, no phone call, no form. The billing portal is linked inside the app and cancelling takes one click.

Open Built Different, use the billing link at the bottom of your screen, and cancel there. It is Stripe's own billing portal, so the cancellation is immediate and certain — you are not waiting on us to action it.

You can cancel at any time from the billing portal linked inside the app. Cancelling stops future charges. Access continues to the end of the period you have already paid for, and the amount already paid for that period is not refunded.

If you cancel the day after being charged $41.50 every month, you keep access for the rest of that period. If you cancel the day before the next charge, the next charge does not happen.

Your subscription buys access to programming that is released to you as soon as the payment lands. By the time a period is underway, the material is already yours to read — so there is no unused portion to return in the way there would be with an unattended class.

We would rather say this plainly up front than have it be a surprise later.

A charge you did not authorise. If someone used your card without your permission, tell us and we will refund it and close the account.

A duplicate charge, or a charge after you had already cancelled. Those are our mistakes and we fix them without argument.

A charge you did not expect because our billing did something other than what these documents describe.

You changed your mind straight away. If you sign up and realise within a few days that it isn't for you, email us. We would rather refund you than have you feel stuck — this is not a contractual right, it is how we would like to handle it.

If a payment fails, Stripe retries it over a short window and you keep the access you have already paid for while it does. If the retries end without a payment, the subscription is cancelled and access ends. Nothing is owed and nothing goes to collections.

Email builtdifferent@kulasp.com. A dispute with your bank takes weeks, and we can usually resolve the same thing the same day.

The charge on your statement reads BUILT DIFFERENT. If you are looking at a line item you don't recognise, that is us, and Kula Worldwide LLC is the company behind it.

Refunds, billing questions, anything at all: builtdifferent@kulasp.com.